Frequently Asked Questions
Below you will find the answers to the most frequently asked adventure park questions we get. If you have any further questions about tree top adventures, please feel free to contact us and we are happy to talk more about what an experience at TreeRunner will be like!
We welcome any and all questions and concerns. You should feel comfortable when you are in the park, especially if this is something you have never done before. We can’t wait to hear from you! Ask us a question in the form below if you don’t find your answer on this page.
What should I wear?
You should wear loose-fitting, comfortable clothes and closed-toed shoes that won’t slip off your feet. Please don’t wear hooped earrings or dangling jewelry (i.e., long necklaces, scarves, bracelets). Also, long hair must be tied up.
Please be aware that you will be in a full-body harness for three hours, so it is advisable that you wear clothing to protect you from harness rubs. This means that short shorts are not advisable, as they will be very uncomfortable under the harness. Bathing suits are not allowed and shirts are always required.
How hard is it?
The easier courses are easier to traverse and only 10 to 15 feet off the ground, while the harder courses are harder and range as high as 40 feet off the ground. If you have never done a high ropes course or adventure park before, you will use different muscles and skills you probably haven’t used before. Because of this, we require that everyone starts on our easier courses and works their way up the levels.
How fit do I need to be?
We have seven courses ranging in difficulty from ridiculously easy to ridiculously difficult. Those who are more fit and athletic will find an enjoyable challenge on our more difficult courses, while those who are not fit at all will still find an enjoyable challenge within their comfort-zone on our easier courses. You are able to traverse our aerial adventure as fast or as slow as you wish. Passing is allowed and encouraged so you won’t feel like you are holding an entire group ever! There is something for everyone here.
How can I buy a ticket?
Online bookings are available on our website (see the button at the top or in the drop down above). You can also call us at (919) 410- 7347 or email us at firstname.lastname@example.org reserve your time, or just to reach out if you have any questions about your booking. Walk-ins are accepted as well but note that reservations get into the park first if we have a high volume of people. Larger group bookings will someties limit our availability for a day, so checking and reserving your time ahead of time will prevent you showing up when our site is booked for a larger group!
Later in the season, we do reserve the right to close the park early if there are no reservations. To make sure you can climb at at a time that works in your schedule, book your reservation online ahead of time.
Do I need a reservation?
Reservations are HIGHLY recommended. Walk-ins are welcome on a first-come-first-serve basis, but our reservations do get access to the park first if we have a high volume of people in the park. Also, we do periodically take full site rentals for groups, and we wouldn’t want you to show up wanting to climb after a long drive to discover we are completely booked. When in doubt, give our office a call or shoot us an email. If you have a larger group, you may also qualify for some of our discounts, but you must book ahead of time with us or online to receive the discounts.
We do reserve the right to close the park early due to a lack of reservations and/or questionable weather. We will not close if we have reservations for that time slot typically unless it is a question of safety while climbing, but to ensure you can climb when you plan to arrive, make your reservation online ahead of time.
What are your safety standards?
We use a smart continuous transferable belay system called CliC-iTs. This piece of gear is very special in that once you are engaged into the system you can only ever take one out of your two clips off the line. This allows you to experience the joys of a self-guided system without needing a facilitator to slow you down, or make you go faster than you would prefer.
We check every piece of our gear (harnesses, zip trolleys, belay system, etc) after every single use to ensure everything is functioning and in full working condition.
Our course was built and designed to the standards laid out by ACCT, ASTM, and the State of Michigan. We do a full inspection of our entire course (every bolt, rope, and element) every single day before we open to the public or for a private group.
ACCT is the Association for Challenge Course Technology and ASTM is the American Society for Testing and Materials. The standards that we hold to follow similar standards that amusement parks with moving rides (i.e., roller coaster for instance) are held to to give you a sense of how involved our standards are.
Our staff all are certified every year to be able to facilitate in our park in accordance with these standards listed above through a rigorous training session they go through in order to be fully acquainted with all the nuances of our course before ever facilitating on it.
Every year, our trees are inspected by a Certified Arborist to ensure they are healthy enough to be used for the purposes of our course.
Lastly, we have a third-party inspection of our course every single year. This means that someone not affiliated with the building or operation of the park who is a Certified Inspector looks over our entire course to ensure that everything is following the current industry standards.
Are there any medical restrictions?
If you are ever unsure, please speak with your physician before coming out to climb. If you have a history of head, neck, and spinal injury, or if you are pregnant, you will be not be able to climb. If you have a major injury that might impair your ability to climb, please ask your physician before climbing.
What are the height and weight restrictions?
- Minimum reach – 6′ to climb independently
- Maximum height – 6’4″
- Minimum weight – 60 lbs
- Maximum weight – 265 lbs
- Minimum age – 7 years old (with parent climbing with them), 10+ (and reach the minimum height) to climb independently
- Maximum age – none!
- Minimum reach – 54″
- Maximum height – 54″
- Minimum age – 4 years old
- Maximum age – 7 years old
- Maximum weight – 65 lbs
What happens if it rains?
We operate our park in rain or shine. We do not offer refunds for poor weather, but we will provide vouchers to return if you do get caught in bad weather. The thick foliage above our park provides good shelter from all but the heaviest downpours. We do temporarily cease all climbing activities in the event of nearby thunder, lightning, or high winds. In the event that we must close the park due to dangerous conditions, we will offer vouchers and discount coupons for those caught in any of this weather.
What is the cancellation policy?
Cancellations must be made at least 24 hours in advance (48 hours for larger group bookings). Call our office at (919) 410-7347 during our office hours, or email us anytime at email@example.com to cancel or reschedule.
If you have a larger group reservation (7 or more people or you have spoken with one of our office staff to book), please see your Group Event FAQ sheet for specific policies regarding changes to larger group reservations.